I. GENERAL PROVISIONS

• This Privacy Policy applies to all customers, partners, suppliers, job applicants, and any individuals who access speegologistic.com
• By continuing to use the Speego website, you acknowledge that you have read, understood, and agreed to this Privacy Policy;
• Speego reserves the right to modify this Privacy Policy to reflect changes in applicable laws or our business operations. The latest version will always be publicly available on our website;
• This Privacy Policy does not apply to third-party websites or applications (including those of shipping partners, shipping lines, airlines, payment gateways, etc.) that Speego may provide links to. Such third parties maintain their own independent privacy policies, separate from Speego.

II. INFORMATION WE COLLECT

Speego may collect personal and business information from the following sources:

2.1. Information You Voluntarily Provide

• Full name, phone number, email address, and contact address;
• Business information, including company name and industry;
• Information and content provided through contact forms, email, Zalo, hotlines, surveys, and service reviews;
• Typical circumstances in which information is collected include submitting contact information, completing forms on the website, requesting a consultation, purchasing products or using our services, and subscribing to receive information from the website.

2.2. Shipment and Transaction Information

• Shipper and consignee information, including name, address, and phone number;
• Description of goods, quantity, weight, and declared value;
• Payment information, invoices, and import/export documentation;
• Information required for customs declarations and tax purposes, as requested by the relevant authorities in the exporting or importing country.

2.3. Information Automatically Collected When You Visit the Website

• IP address, device type, browser, and operating system;
• Access time, pages viewed, and referring URLs;
• Cookie data and similar tracking technologies (see Section 5 for more details).

2.4. Information Received from Third Parties

• Address and shipment-related information provided or updated by transportation partners, shipping lines, and airlines;
• Verification information from customs authorities, ports, and airports during the customs clearance process;
• Information from sourcing partners, manufacturers, and quality inspection providers when providing end-to-end manufacturing or sourcing services.

You have the right to refuse to provide certain information. However, doing so may prevent Speego from fully providing the services you request. For example, we may be unable to arrange a shipment if the delivery address is not provided.

III. PURPOSES OF DATA COLLECTION

Speego processes personal data for the following purposes, with each purpose based on a specific legal basis:

• Performance of Service Contracts: to facilitate transportation, customs clearance, fulfillment, sourcing & quality control (QC), delivery of goods, and to respond to customer requests. Legal basis: processing is necessary for the performance of a contract with the customer;
• Customer Service: to respond to inquiries, handle complaints, and provide shipment status updates. Legal basis: processing is necessary for the performance of a contract or for Speego’s legitimate interests;
• Legal Compliance: to fulfill customs declarations, tax obligations, and reporting requirements imposed by relevant authorities. Legal basis: compliance with legal obligations;
• Fraud Prevention and System Security: to verify identities and detect unusual or unauthorized access. Legal basis: Speego’s legitimate interests;
• Service and Website Improvement: to analyze website usage, optimize content, and measure performance. Legal basis: Speego’s legitimate interests, or your consent where required for analytics or marketing cookies;
• Marketing: to send promotional information, newsletters, and customer satisfaction surveys. Legal basis: your consent.

In addition, information may be used to:

• Respond to customer inquiries and requests;
• Provide information about products, services, or content that may be of interest to customers;
• Assist customers throughout their use of our products or services;
• Improve service quality and the user experience on our website.

Personal data will only be used for the purposes disclosed at the time of collection. If Speego intends to use your information for a different purpose, we will notify you and obtain your consent where required, except where such use is permitted by applicable law.

For marketing communications, you have the right to opt out or unsubscribe at any time by using the unsubscribe link provided in our emails or by contacting Speego directly.

IV. USE OF COOKIES AND TRACKING TECHNOLOGIES

4.1. What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help the website remember information and operate more efficiently.

4.2. Types of Cookies Used on the Website

• Essential Cookies: Necessary for the basic operation of the website, including login, navigation, and session security;
• Performance/Analytics Cookies: Used to measure website traffic and user behavior in order to improve content and the overall website experience. Data may be aggregated and anonymized;
• Functional Cookies: Used to remember your preferences, such as language and region, to provide a more personalized experience during future visits;
• Marketing/Advertising Cookies (if applicable): Used to display relevant advertising content and measure the effectiveness of marketing campaigns.

4.3. Managing Cookies

• You can accept, reject, or delete cookies through your browser settings;
• Disabling cookies may cause certain website features to function improperly or become unavailable;
• The website may use third-party analytics services. Any data processed through such services will be handled in accordance with the respective provider’s privacy policy.

V. DATA PROCESSING AND RETENTION PERIOD

• Personal data will be retained for as long as necessary to fulfill the purposes of collection described in Section 3.
• Data relating to contracts, transactions, invoices, and import/export documentation will be retained for the periods required by applicable accounting, tax, and customs laws, depending on the type of document;
• Data collected for marketing purposes will be retained until you withdraw your consent or request its deletion;
• Website access data, including logs and analytics cookies, will be retained for a limited period based on system configuration and will then be automatically deleted or anonymized;
• Customers’ personal information will be stored in Speego Logistics’ systems for as long as necessary to fulfill the purposes described in this Privacy Policy, or until the customer requests its deletion;
• Once the applicable retention period has expired, or upon a valid request from you, Speego will securely delete or anonymize the data, unless continued retention is required by applicable law.

VI. RIGHTS AND OBLIGATIONS REGARDING PERSONAL DATA

6.1. Your Rights

• Right to Be Informed: You have the right to be informed about the processing of your personal data, except where otherwise provided by law;
• Right to Consent and Withdraw Consent: You have the right to consent to or refuse the processing of your personal data and to withdraw your consent at any time;
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data;
• Right to Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, except where retention is required by law;
• Right to Restrict Processing: You have the right to request the restriction or temporary suspension of the processing of your personal data in certain circumstances;
• Right to Object to Processing: You have the right to object to the processing of your personal data for advertising or marketing purposes;
• Right to Complain, Report, or Initiate Legal Proceedings: You have the right to file complaints, reports, or legal claims in accordance with applicable law if your lawful rights and interests are violated;
• Right to Compensation: You have the right to request compensation in accordance with applicable law where a violation of personal data protection regulations causes damage;
• Customers have the right to request access to the personal information they have provided, update or correct such information, and request the deletion of their personal information from Speego’s systems.

To exercise any of the above rights, please contact Speego using the contact information provided in Section 8. Speego will respond to your request as soon as reasonably practicable.

6.2. Your Obligations

• Provide truthful, accurate, and up-to-date information when using our services;
• Take responsibility for providing the personal information of a third party (such as a consignee) without obtaining that person’s valid consent, where such consent is required.

6.3. Sharing Data with Third Parties

Speego does not sell personal data. Personal data will only be shared in the following circumstances:

• With transportation partners, shipping lines, airlines, customs agents, sourcing partners, or manufacturers to provide the services requested by you;
• With service providers supporting our operations, including payment, data storage, and website analytics providers. Such parties may only process personal data in accordance with Speego’s instructions and are subject to appropriate confidentiality obligations;
• With competent government authorities where required by law, including customs authorities, tax authorities, investigative authorities, and courts; In connection with a restructuring, merger, or transfer of part or all of our business;
• Individuals or organizations that may have access to personal information include the administrators of speegologistic.com, Speego Logistics’ customer service team, technical service providers supporting the operation of our website systems where necessary, and competent government authorities as required by law;
• We are committed to not sharing, selling, or exchanging customers’ personal information with third parties for commercial purposes, except with the customer’s consent or where required by competent government authorities in accordance with applicable law.

6.4. International Data Transfers

• Due to the nature of Speego’s international logistics services, including routes from China to the United States, Canada, and Australia, and from Vietnam to the United States, Canada, and Australia, shipment-related data may be transferred to overseas partners, agents, or customs authorities as necessary for customs clearance, transportation, and delivery;
• Speego will only transfer personal data internationally when necessary for the purposes described above, will conduct the required impact assessments, and will implement appropriate safeguards with the receiving party in compliance with applicable regulations governing cross-border transfers of personal data.

VII. PERSONAL DATA PROTECTION

Speego implements appropriate technical and organizational measures to protect personal data, including:

• Encrypting data when it is transmitted over the Internet;
• Implementing access controls to ensure that only authorized personnel who are subject to confidentiality obligations can access personal data;
• Applying access control and security measures to data storage systems, office areas, and warehouses;
• Entering into confidentiality agreements with partners and service providers that have access to customers’ personal data;
• Regularly reviewing and assessing security measures to promptly identify and address potential risks;
• In the event of a personal data breach or loss, Speego will notify the competent authorities and affected data subjects in accordance with the applicable timelines and procedures;

No method of transmitting or storing data over the Internet can be guaranteed to be completely secure. Speego makes reasonable efforts to implement appropriate security measures but cannot guarantee the absolute security of personal data.

VIII. CONTACT & COMPLAINTS

For any questions, requests to exercise your personal data rights, or complaints regarding this Privacy Policy, please contact us at:

SPEEGO LOGISTICS CO., LTD.

• Head Office: 24th Floor, Leadvisors Tower, 643 Pham Van Dong Street, Nghia Do Ward, Hanoi, Vietnam
• Hotline: (024) 6291 8618
• Email: info@speegologistic.com
• Website: speegologistic.com

SPEEGO LOGISTICS – HO CHI MINH CITY

• Address: 01 Street No. 4, Cityland Park Hills Residential Area, Go Vap Ward, Ho Chi Minh City, Vietnam
• Warehouse: 42 Nguyen Van Dung Street, An Nhon Ward, Ho Chi Minh City, Vietnam
• Hotline: 033 596 6996
• ZIP Code: 700000

SPEEGO LOGISTICS – UNITED STATES

• Address: 7303 Breen Dr, Suite D2, Houston, TX 77086, USA
• Hotline: 1-800-550-1496
• ZIP Code: 77075

Speego is committed to receiving and responding to requests relating to personal data as soon as reasonably practicable and in accordance with applicable regulations.

IX. AGREEMENT AND ACCEPTANCE

• By accessing speegologistic.com, using our services, or providing information to Speego, you acknowledge that you have read, understood, and agreed to the entire content of this Privacy Policy;
• If you do not agree with any part of this Privacy Policy, please discontinue your use of the website and do not provide personal information to Speego;
• This Privacy Policy may be updated from time to time. The applicable version is the latest version publicly available on our website.